February 19, 2020

Benefits of a Wide Bench Of Mechanics

Wide Bench of Mechanics

Wide bench of mechanics

 

Having a wide bench of mechanics is a tremendous asset to a service shop that ultimately benefits the client in many ways. Before diving into the benefits of a wide bench of mechanics, let’s explore the two aspects that motivate and satisfy technicians so that they stay at a service shop. 

 

Helping others

At the core of most technicians is an underlying emotion to help others. The technician innately feels fulfilled when they are able to get someone’s vehicle back in action efficiently and effectively. The reason for this is because there is a trickle-down effect from the client’s business into the personal lives of countless people. This is a primal feeling of satisfaction they get through the result of their work. 

 

Fixing something broken

Technicians like to fix something that is broken. It is a puzzle to them and when it is resolved there is a sense of release. This craftmanship type of attitude may have surfaced early on in life. At an early age, you could typically find them taking apart and putting back together the family lawnmower or constantly tinkering under the hood of their first high school car. 

 

When a technician or a group of technicians experience these benefits, they are more likely to have longevity at a service shop. The result is a wide bench of dedicated and skilled mechanics that offer tremendous value to customers. Let’s explore the benefits and value that a wide bench of mechanics delivers to a service shop and ultimately, the customer.

 

  • Always have a backup

 

By virtue of having a wide bench of mechanics, everyone’s knowledge base is expanded through cross-training. This means that if someone calls in sick or has a vacation scheduled, we have professionals to slide into place. As a result, the shop workflow is not disrupted, and delays/vehicle downtimes are minimized. Below are some of the key types of mechanics at a service shop that has a wide bench of mechanics.

 

  1. Truck Mechanics – Specialized and computer savvy. Solve problems quickly. 
  2. Forklift Mechanics – Specialist with LP systems and hydraulics.
  3. Heavy Equipment Mechanics – Old school mechanics. Dealing with large pieces of equipment like cylinders, hydraulics, electrics and more involved with the computer side of things.
  4. CDL Drivers – Transport equipment and test larger Class A vehicles.
  5. Unicorn – Mechanics that can fix anything and/or have a Class A CDL. 

 

  • A wide base of knowledge

 

If a technician encounters a challenge that he can’t seem to resolve, he has a number of other people that he can call upon for help. As a result, service shops can troubleshoot complex problems faster and without employing outside resources. This leads to fewer errors, shorter vehicle downtimes, and fewer unnecessary costs to clients. 

 

 

  • Specialists in various areas

 

With a wide bench of mechanics, you can have specialists in various areas. These areas include but are not limited to trucks, forklifts, heavy equipment, hydraulics, electrical and equipment transport. This allows for a shop to focus deeply and take care of special vehicle needs so they don’t have to seek outside resources to resolve a problem. Seeking outside resources typically results in longer vehicle downtimes and unnecessary costs to the customer. This can be avoided by having specialist mechanics in various areas.

 

 

  • Cross-Training & Apprenticeships

 

A wide bench of mechanics allows you the opportunity to grow your own in-house mechanics and offer apprenticeships to those that are seeking. It represents the opportunity to transfer knowledge from an older generation of mechanics to the younger aggressive mechanics.

 

Conclusion

 

A wide bench of mechanics is the cornerstone of a successful repair shop that can provide world-class service to its customers. 

 

If you require heavy equipment, truck or forklift assistance in the South Puget sound or Tacoma area, don’t hesitate to reach out to us at Equipment Experts, Inc. We are an independently owned, family operated repair and maintenance facility for forklifts, diesel trucks, and heavy equipment, with a wide bench of mechanics to support each service. 

 

January 23, 2020

Mobile Repair Benefits

Your vehicles are the lifeline of your business. Breakdowns can be extremely costly and vehicle downtime can suck the life out of your productivity and bottom-line revenue. With mobile repair, experience expert service when and where you need it.

 

Let us help you with your fleet so that you can work on building your business. 

 

Mobile Repair Convenience

 

truck icon

 

 

 

Since time is money and getting your vehicle up and running is a priority, the last thing you want to deal with is unreliable service. When dealing with a breakdown or staying on top of preventative maintenance/DOT’s, you need a mobile repair service that makes your life easier. A misstep in timing can cause a ripple effect throughout your day that reduces output and company performance.

We show up at your location with our service truck and take care of your onsite needs with the utmost professionalism and care. Always diligent and always sensitive to the needs of your safety, vehicle, and business. 

 

No Waiting in Line

 

Mobile Repair Speedometer

 

 

 

 

 

If you bring your vehicle to a facility, there are often delays in getting your vehicle in for repair or maintenance. Many service shops may have dozens of trucks to work on before yours, or not have the operational efficiency or space to adequately service your vehicle in a timely manner. Skip the hassle, and get serviced immediately on-site with mobile repair, where you are the only customer

 

Focused Communication

 

Mobile Repair Focused Communication

 

 

 

 

 

Mobile repair brings the power of a service shop right to your site. This means an experienced service technician that is focused on YOU and resolving your vehicle issues. An onsite technician leads to more effective communication directly with the technician working on your equipment with the added support of staff and resources back at the shop. 

 

Reduced Overhead

 

Mobile Repair Reduced Overhead

 

 

 

 

 

With mobile repair, a fully equipped service truck meets you on-site to handle most of your repairs and maintenance needs. Take advantage of the all-in-one service of a fully equipped mobile repair unit that will help you avoid unnecessary costs. In other cases, you may need to pay to tow or an employee to transport equipment on-site or on the job site and then return it later. Our service trucks contain scanners, welders, compressors, and hose making equipment, along with a great assortment of fittings. No need to pay for additional labor costs or to reschedule unless it is a larger job. 

 

Multiple vehicles in one visit

 

Mobile Repair Multiple Vehicles in one visit

 

 

 

 

 

 

If you have a few vehicles on site that needs service, rest assured that a fully equipped mobile unit with technicians can take care of multiple vehicles at once. A mobile unit team can also address various vehicle types, at times, including but not limited to diesel trucks, forklifts, heavy equipment, JLGs, Reach trucks, compressors, excavators, and dozers. This type of efficiency allows you to maintain your fleet well.

 

Onsite Inspections (DOT’s/Safety/Weekly/Monthly)

 

Mobile Repair DOT's on site

 

 

 

 

 

If you require a DOT inspection or safety inspections, mobile technicians are capable of performing one or many at a time,  on-site. This includes safety inspections for your entire fleet. Schedule out your inspections over the year, with intervals or conveniently getting them all done at once. Let the service come to you rather than having to coordinate the costly and inconvenient transportation of each piece of equipment to a service shop.

 

Fleet Management Systems

 

Mobile Repair Fleet Management System

 

 

 

 

 

 

You can experience more seamless customer service with our own system, or we coordinate with other fleet management systems such as Donlen, Enterprise, ARI, Ideal Lease, and Auto-integrate, along with many others.  Experienced people working with familiar fleet management systems make your life easier. That way you don’t need to bother yourself with offline spreadsheets, duplicate entries and worry about potentially missed vehicle upkeep. On top of that, many of these programs have a customer portal that offers invoicing transparency at your fingertips.  Bonus, our system allows you to see at a glance the status of each piece of equipment automatically.

 

Compliance and Record Keeping

Our online portal allows you to see all your records for all of your fleet, or individual units at a glance.  Always downloadable, compliance is much easier for you with Equipment Experts.

 

Conclusion

 

The benefits of Mobile Repair allow you to keep your vehicles in tip-top shape and on the road making you money. Even more important, you can rest assured that your vehicle issues are taken care of in a timely and effective manner. That means more attention to focus on your business and your life. 

 

If you require mobile repair assistance in the South Puget sound or Tacoma area, don’t hesitate to reach out to us at Equipment Experts, Inc. We are an independently owned, family operated repair and maintenance facility for forklifts, diesel trucks, and heavy equipment, that specializes in mobile AND shop repair.

June 24, 2016

Organize Your Fleet – Simple Systems

Organizing your fleet is one of the best ways to be in control of your equipment and assets. This can be overwhelming if there are a lot of pieces of equipment and not a lot of organization currently in place.

Some of the benefits of organizing your fleet are knowing which piece belongs where.  Especially if you include a department or branch in your fleet numbering system. That way, at a glance you know where the equipment should be located, and when it comes to billing, which department needs to be charged.   Additionally, it can help with planned maintenance by grouping certain machines together.

One of the best ideas I’ve heard is from Les at Wilcox Farms.  He says that that people remember 7 numbers at a time, in most cases.  That’s why telephone numbers are seven letters.  We also do better, when they are broken up, such as the hyphen in the telephone number.  His plan is to use a 3 digit number to designate departments, then two letters to define the type of equipment, then 3 numbers to define the piece of equipment.  For example; 200 (HENS) FL (Forklift) 001. It would look like this;  200FL001.

Another option that I’ve seen is by location or branch. For example, branch one is 10, branch two is 20, etc. then the equipment number.

While setting all this up, make sure to be friends with your administration staff, and keep in mind what works for their systems as well.  If it can make everyone’s lives easier, then we have a two birds, one stone type of solution.

What we have seen, that cause occasional problems, is using the last 4 of the VIN, in some cases they have been duplicated.  It doesn’t happen very often, but it does happen and it can get confusing, if it does occur.

Additionally, nicknaming equipment can lead to a lot of confusion for those people who never see the equipment.

Bottom-line, by picking a logical system, documenting what it means, and sticking to it and it will help you manage your fleet.

October 23, 2014

Happy Halloween!

Here’s your friendly reminder to get your machinery repaired in time for Halloween! 

P.S. And a way to work off that repair bill 🙂

#CASE #580L

bodies buried

September 5, 2014

Funniest Sales Day. EVER.

So Mike, our GM, and I were out doing sales yesterday. We were talking to a gentleman about his forklifts, when Mike asked him what kind of forklift he had.

“Kama-Sutra” He said.
Mike graciously paused a moment, “Do you mean Komatsu?”
Realizing his error, the poor gentleman tried to dig out, “Sorry, it was on my mind, I was just looking at the book”.
Mike, graciously paused a bit, “OK”
Meanwhile, giggling internally, I thought, “OK. And GOOD FOR YOU!”

BEST FORKLIFT SALES CALL EVER!

August 18, 2012

A locknut? Your sure?

We just hired a new person for the office. She’s handling paperwork,s invoicing and parts ordering. In a busy mechanics office, requests come on notes, scraps of paper and the occasional paper napkins and are sometimes difficult to read.

On a recent busy Wednesday morning, our new office staffer was going through the list of parts on her desk, getting ready to make some calls to get parts ready to go.

Not going to say much about mechanic’s handwriting other than it’s similar to doctor’s handwriting….

While reviewing the notes, Stacy got a quizzical look on her face and said to the mechanic Nick, ” I understand about this bolt, but I just have to ask….what’s a Cocknut?”. Nick stopped, looked at Stacy, the note and back at her. “No, that’s a LOCKNUT!”

“Geez, thanks for letting me know BEFORE I started calling around” she muttered.

It was all I could do to keep a straight face, AT ALL.

One four inch bolt and four, umm…, LOCKNUTs to GO!

July 18, 2012

Top 5 Things to Look For in a Forklift Mechanic

Experience – Look for a mechanic that either knows your brand of equipment, or knows how to get various information and parts fast.  A good mechanic with all around skills that knows who to call is sometimes better than a dealer mechanic, who maybe familiar with only one brand of equipment.

Integrity – Look for someone you can trust, who will give you the straight scoop on whats going on.  We talk to our clients when they need work done, we’ll list it on the invoice for a PM or a service, but we talk to them about the following;

  • Issue – shut down (red tag)  the forklift
  • Highly recommended to repair
  • Recommended
  • Near future repair
  • Keep an eye on this

Availability – Can you reach them when you have that critical breakdown?  Are they available to work nights and weekends on priority jobs, like  when your only large forklift breaks down and you need it Monday AM?

Work Ethic – Getting your equipment repaired and functional is the number one priority, so rapidly following  up on parts, and coming back out to finish the jobis critical, isn’t it?

Accountability – Do they stand behind their work?

Using common sense when you are hiring someone is the basic rule of thumb, but these guidelines can help.

July 18, 2012

Bang a Gong, Bong…whatever!

Okay, so now I’m out getting parts at a welding shop.

Let’s set the stage.  I’m a 41 year old corporate survivor, female, now working at a local Tacoma based forklift repair company that allows me to manage my life, my 3 children, husband and worklife. One of the benefits of the new job is that I’m out and about, and visit a variety of parts houses, welding shops and other locations.  This morning I’m at a welding shop.  No problem with that, the conversations are just a tad different than in the corporate world.

Since in previous lives, my recreation included cruising garden stores, gardening art stores and other crazy places I could find stuff for my yard, I was very aware of unique ways you could put some salvage materials to use.  One of these things was old gas tanks, (known as helium tanks to me, great for breathing the air and blowing up balloons). Much to my surprise they had tons of other uses, like oxygen for welding.

Oxygen Tank used for welding

Standard Oxygen Tank

While getting one of these tanks refilled with oxygen at my new job.  I mentioned to the counter person that I had seen these tanks cut off and made into some very cool garden bells.  Very Zen, with a great sound.

Garden Bell

Garden Bell

While loading this really heavy tank up into my truck.  The guy agreed with me and said yes, it would make a really cool Bong..

Hmm….not sure I said that.  But, okay,  I believe you.